Thirty days. No conditions.

The whole policy

• Thirty days from the charge. Not fourteen. An AI answer varies run to run, so a fortnight is two scans on the entry plan — not long enough to tell whether anything moved. The window is the length it takes to know.
• No conditions. Not “unused only”. A measurement has no value until it is used, so a policy that only refunds the unused thing would refund nothing worth refunding.
• The whole amount. Inside thirty days you get all of it, whatever you spent it on. Outside thirty days, when leaving is your choice, nothing is pro-rated — one rule, no arithmetic. When the ending is our doing, the arithmetic is ours: see If we end it, rather than you below.
• Cancelling ends the renewal, not the month. You keep what you paid for until the period ends. We do not cut access short and keep the money. Write to hello@answermend.com and we will cancel it — that route always works. Your account page also opens the payment provider’s own page, where you can cancel, change a card and download invoices, once there is a subscription for it to open; if it is not there, use the email. Until you cancel, a subscription renews at the end of each period, monthly plans every month and annual plans every twelve months.
• Changing plan is not leaving. Switch plan or billing period from your account page and it takes effect straight away. Moving up is charged the difference for the rest of the period; moving down is credited for the unused part. The figure comes from Paddle, our merchant of record, and you see it before you confirm. The thirty days above are about leaving, and they are unchanged.

If we end it, rather than you

Everything above is about you deciding to leave. The other direction has a rule too, and it is written down because an annual plan is paid twelve months up front: if we end your paid subscription mid-term for any reason other than your own breach of the terms, the unused part of the period comes back pro rata — through Paddle, to the card that was charged, without you having to ask twice. Paid for a year, ended by us after five months: seven months back. We withdraw the product, retire a plan, close the business, stop wanting your custom — all of that is our doing and all of it pro-rates. Inside the first thirty days the rule above is better and it is the one that applies: the whole amount. Breach is the single carve-out, not the default.

What happens to your scans

A refund does not delete anything. Your scans, your history and your fixes stay exactly where they are, and the account drops to the free plan at the end of the period. If you want the data gone as well, that is a separate, deliberate action and it is on the privacy page — we will not quietly erase your record because you asked for money back.

If you would rather take a copy first, every account can export everything it holds before it goes.

How to ask

Write to hello@answermend.com from the address on the account. There is no form, no retention flow and no offer designed to keep you — one message, and a person reads it.

Payments are handled by Paddle, our merchant of record, so the refund is issued through them and lands on the card that was charged. What each plan costs is on the pricing page.

Why it reads like this

This product exists to say what it could not measure rather than print a confident zero. A refund policy hedged with conditions would be the opposite of that, and it would protect us from very little — the engine calls behind a month of scanning cost a few dollars. We would rather be easy to leave than expensive to trust.