Answermend / help
Help
Read this
before
you write in.
Six docs pages already answer most of what a check leaves you wondering, and this page routes to them rather than paraphrasing them — a summary that drifts from the page it summarises is worse than a link. Below that: the questions that aren’t about the measurement at all, and the one inbox for everything else.
Start here
The docs, in the order most people need them.
Each one covers a single question in full. Read the one that matches what confused you rather than all six.
What the check measures
The five steps and the four states, and why “named” and “read” are never added together into one number.
“Not measured” is not zero
What produces a dash instead of a result — a missing key, a rate limit, a blocked homepage — and why none of it is a verdict on your site.
Why two runs differ
Ask the same question twice and get two answers. Why one check is a sample, not a rate, and why there’s no percentage on a free result.
What to fix first
Five things, ordered by how certain each one is rather than by what it might return.
What this does not do
The surfaces nobody can measure, the numbers we won’t print, and what your scan data is used for.
All six, from the start
The index, with a short version of each page, if you’d rather browse than jump straight to one.
Not about the measurement
The other questions people arrive with.
Shorter than the docs pages, because these have shorter honest answers.
Is this free?
Yes, today — no card, no email, no account, for every tool including the AI Visibility Checker. What a paid plan will add and what it will cost, once one exists, lives only on the pricing page: nothing here is a price.
A check refused to run, or gave me a limit message
That’s a rate limit, not a result about your site. What’s enforced, why, and what a refusal actually says is on the acceptable use page.
What am I allowed to point this at?
Your own site, or one you’re authorised to check. The full boundary — what counts as misuse, and why the tools that fetch a URL are limited harder than the ones that don’t — is on the same acceptable use page.
Is there an account to sign in to?
Sign-in is open at app.answermend.com. No paid plan is on sale yet, so there is nothing to invoice and nothing to cancel.
Where does my scan data go?
It stays yours. It is never put on a public page, written up as a case study, or folded into any aggregate figure without your own separate, explicit opt-in — never bundled into a terms page. Full detail is on the privacy page.
None of this answered it — how do I reach a person?
One inbox, read and answered by hand. What’s worth writing in about, and what to put in the message, is on the contact page.
Still stuck?
One inbox, one person, replies written by hand rather than templated.