Answermend / contact
Contact
One inbox.
One person.
Replies by hand.
A message you send arrives in one inbox and gets answered by the same person who wrote the tool you’re asking about — no support desk, no ticket queue, no chatbot. That makes replies specific, and it makes them slower than a company with a rota.
Write to one address.
An email goes straight to the mailbox, and your sent folder is the receipt. There is no contact form on this page, deliberately: a form adds a step, hides where the message ends up, and leaves you without a copy of what you sent.
One mailbox, read by the person who built the tool you are asking about. Nothing is routed, tagged or triaged before it is read, and replies are written rather than templated.
Typical reply time
One business day. Not a target — the number that still holds on a bad week.
What to put in it
- 01The domain you checked, if this is about a result one of the tools gave you.
- 02What came back, and what you expected instead. That difference is the whole message.
- 03The page you were on — the URL on its own is enough.
Worth writing about.
- 01A tool returned something that looks wrong. Send the domain and what you expected — a false result is the most valuable message this inbox can get.
- 02A claim on this site is out of date. The AI engines move monthly and some pages state facts with a shelf life.
- 03Something in a tool’s output didn’t make sense, or you want to know what a check can and can’t see.
- 04You run an agency and want to know whether any of this will be useful to you.
- 05Press, or you’re writing about the category and want a question answered on the record.
The limits of this inbox
Things this inbox
can’t do.
Four of them, and none is a queue you can jump. Knowing which is which saves you writing the message.
not payments
Take a payment or change a card — that happens on your account page at app.answermend.com, handled by Paddle. What this inbox does do: refunds and cancellation. The refunds page names this exact address as the way to ask, and it is.
not possible
Guarantee that an AI assistant will start mentioning your brand — nobody controls that, and any tool claiming otherwise is selling a number it doesn’t own. The reasoning is on the about page.
one person
Same-day answers. One person, no rota, and replies are written rather than templated.
unanswered
Link exchanges, guest posts and SEO outreach. These go unanswered.
Scope, plainly
What this does,
and what it will not.
The same panel sits on the about page and the contact page, because the same question arrives through both. Read the right-hand column first — it is the more useful half. Everything in it is a decision rather than a gap, so if you need one of those things, buy it somewhere else instead of waiting on us.
| Area | What Answermend does | What it deliberately does not do |
|---|---|---|
| What gets measured | Whether an AI answer cites your page, names you from memory without fetching anything, or leaves you out. Four states, kept apart — and not measured is never rounded down into a zero. | No single blended visibility figure, and no position number. An AI answer has no positions in it, so a rank would be a number we made up. |
| Which assistants | Every plan asks ChatGPT and Gemini; Pro also asks Claude and Perplexity. Every assistant answers once per ask on both paid plans and the repeats come from cadence — Gemini daily, ChatGPT weekly, Perplexity every third day, Claude monthly. | Not a breadth race. Where an engine has no public API — Google’s AI Overviews — it is named as unmeasurable rather than scraped and dressed up as a measurement. |
| What you get back | The fix as a file: a schema block, an llms.txt entry, an answer section for the page closest to the question. Something you paste in, or forward to whoever built the site. | No audit deck, no retainer, and nothing that edits your website for you. Nothing there changes unless you choose to paste something in. |
| Who it is for | One brand at a time — the person who owns it, the marketer who answers for it, or the agency looking after a handful of them. | Not an enterprise platform. No SSO, no procurement track, no security questionnaire. That is an exclusion, not a roadmap item. |
| What it costs to look | The free tools take no card — all twenty, and the free scan tier, stay free. The paid plans, Starter and Pro, are on sale: create a free account at app.answermend.com and upgrade from the account page. Payment is handled by Paddle, and a subscription renews until you cancel it. | No card for anything free, ever, and no card number stored on our servers — Paddle, the merchant of record, holds payment details. No renewal you cannot end: cancelling or a refund is one email to hello@answermend.com, on the terms of the refunds page. |
| Your scan data | A scan record holds your brand, your competitors and precisely where you are losing. It stays yours. | It never goes into a public page, a case study or an aggregate without your separate, explicit opt-in. No model is trained on it. |
Faster than waiting for a reply.
Three things worth checking before you write, because each already has a page that answers more completely than a reply would.
“What do you actually measure?”
The four states we report, the difference between being mentioned and being cited, and the claims we refuse to make.
“Is there something I can try without talking to anyone?”
The six generators are open. So are the three site checks: Crawler Checker, Readiness Score and Render Check each fetch your site and return a real result.
“How does any of this work?”
The guides cover the mechanics: what GEO is, which metrics mean anything, and how AI mentions get tracked.
You don’t need permission to start.
The six generators are open, and so are the three site checks.